The Legrand team offers a comprehensive support service to the UPS environment, to ensure the highest standards in electrical and digital building infrastructure.
Apart from the supply of a wide range of eco-friendly UPS systems – that ensure the continuity of operations during a power outage – Legrand’s support services give users the assurance of safe and fault-free operation of the UPS installation.
Legrand’s UPS services extend from the planning phase to maintenance. Every part of the process is critical and can lead to catastrophic failure if not done correctly. Consistent services and regular maintenance are essential to ensuring users have power when they need it.
Technical experts work closely with the site manager or electrical contractors, verifying compliance with the UPS manufacturer’s installation recommendations before the load powers up. Service engineers conduct rigorous site acceptance tests and full setting up of the UPS system before going live. Commissioning operations for all UPS systems are carried out by qualified engineers to guarantee a safe and seamless start-up of the installation. After the final hand over of the UPS system, a test and commissioning report is delivered.
Legrand’s advanced UPS systems provide reliable performance in terms of power and back up time, particularly during electrical network disturbances – like power outages and loadshedding – that are increasingly common in South Africa.
The Legrand team – which comprises highly-skilled engineers and technicians in Cape Town, Johannesburg and Durban – also offers services in Botswana, Namibia and Zambia. A dependable after-sales service, with a dedicated service support line, includes Tier 3 level support to datacentres.
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The company offers carefully designed UPS solutions for data centres, offices, shopping centres, hospitals, medical centres and hotels. Other applications are in factories and warehouses, as well as airports, rail and ship transport. The company also manufactures UPS systems suitable for home offices.
