Reflecting Astec Industries’ commitment to continuously improving its service to existing and potential customers around the world, including offering swift, seamless technical support in every region that it operates in, the global equipment manufacturer has partnered with Elite Crushers & Hydraulics in Botswana. The company has been appointed as Astec’s dedicated agent in the country for all of its Materials Solutions equipment. This includes Astec’s premium range of crushers, screens and feeders, as well as washing, classifying and material handling solutions, modular plants and rock breaker technology.
Elite Crushers & Hydraulics is a well-established supplier of equipment to the mining and quarrying industries in Botswana. According to director Thembelani Albert, the company’s new dealer partnership with Astec Industries will ensure swift service and readily available spares for the end users of durable, high quality Astec Industries machines in the country. “It will enable customers to get immediate technical assistance from our highly qualified, trained and knowledgeable in-country specialists, eliminate delays in getting spare parts shipped from Astec Industries’ Johannesburg facility, and drive sales. We pride ourselves on our service. This is how we have built a loyal base of customers who trust us to keep their equipment operating optimally and to minimise downtime. Our partnership with Astec Industries is in line with our dedication to providing our customers with high quality equipment and uncompromising support and service when they need it,” he states.
Job creation, knowledge transfer and skills development in Botswana are further benefits of the dealer partnership between Elite Crushers & Hydraulics and Astec Industries. “Our personnel in Botswana will receive regular training to ensure that they are knowledgeable, skilled and up to date on all of the equipment in Astec’s Materials Solutions division. We will also be growing our team to meet the expected increase in demand for Astec equipment, support, service and spares,” he says.
Albert notes that there are currently several new opportunities in the pipeline, including orders for Astec Industries equipment to be supplied to two leading diamond mines and a colliery in Botswana.
Minor equipment services, repairs and refurbishments are undertaken at Elite Crushers’ well-equipped workshop while the company also has technical support personnel who travel to sites around Botswana. Spare parts for Astec Industries equipment will be held in stock at Elite Crushers’ warehouse.
“We are very excited about this partnership and the opportunity to grow Astec Industries’ equipment footprint in Botswana and offer exceptional aftersales service and technical support in the country,” says Kevin Mgiba, Astec Industries regional sales manager for Southern and East Africa. “We chose to partner with Elite Crushers & Hydraulics because they are a highly regarded local business with a firm foundation deeply rooted in Botswana’s mining, quarrying and construction industries. The company shares Astec Industries’ unwavering commitment to our core values of respect, integrity, devotion, safety and innovation. We take great pride in contributing to the progress and advancement of a business based in Botswana, and in empowering its people to succeed,” Mgiba concludes.
