Astec Industries has solidified its commitment to customer service by teaming up with Elite Crushers & Hydraulics in Botswana.
This strategic partnership aims to provide prompt technical support and readily available spare parts for Astec’s premium range of Materials Solutions equipment, catering to Botswana’s mining and quarrying industries.
Elite Crushers & Hydraulics brings its established presence in Botswana’s equipment supply sector to the table. As Thembelani Albert, the company’s director, emphasises, this collaboration ensures efficient service delivery and minimises downtime for users of Astec’s high-quality machines.
With locally stationed specialists, customers can expect immediate assistance, eliminating delays in spare parts procurement and enhancing overall operational efficiency.
Beyond immediate benefits, the partnership also prioritises local development. Through regular training programs, Elite Crushers & Hydraulics aims to enhance skills and knowledge among its personnel, fostering job creation and contributing to Botswana’s workforce development. This initiative aligns with the company’s commitment to providing top-notch equipment and comprehensive support services to its clientele.
The collaboration has sparked interest, with upcoming orders from prominent diamond mines and a colliery in Botswana. Elite Crushers & Hydraulics is poised to meet the growing demand by expanding its team and stocking Astec spare parts in its warehouse, ensuring swift and efficient service delivery.
Kevin Mgiba, Astec Industries’ regional sales manager for Southern and East Africa, expresses enthusiasm for the partnership’s potential. He cites Elite Crushers & Hydraulics’ reputable standing in Botswana’s industries and shared values of integrity, safety, and innovation as key factors driving this collaboration. Together, they aim to bolster Astec’s presence in Botswana while empowering local businesses and communities.
The Astec-Elite partnership significantly enhances equipment support and service in Botswana’s mining and quarrying sectors. By combining Astec’s cutting-edge technology with Elite Crushers & Hydraulics’ local expertise, this collaboration sets a new standard for customer satisfaction and industry advancement in the region.
